COURSE OVERVIEW

ITIL certification is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

Prerequisites

No Prerequisites

Duration 1 Month
ELIGIBILITY: No Prerequisites
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    • Understand the key concepts of service management
    • Understand how the ITIL guiding principles can help an organization adopt and adapt service management.
    • Understand the four dimensions of service management
    • Understand the purpose and components of the ITIL service value system
    • Understand the activities of the service value chain, and how they interconnect
    • Know the purpose and key terms of 15 ITIL practices
    • Understand 7 ITIL practices

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