Teams Voice Engineer

COURSE OVERVIEW

Prerequisites

No Prerequisites.

Exams

Duration 1 Month
ELIGIBILITY: No Prerequisites
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  • Manage phone numbers for Microsoft Teams Calling Plans and Operator Connect

    • choose between porting and acquiring numbers for Teams Calling Plans
    • acquire phone numbers for Teams Calling Plans from Microsoft
    • create a port order for Microsoft service and user numbers
    • create a request to convert between Microsoft service and user numbers
    • configure Operator Connect
  • Configure Phone policies

    • install Microsoft Teams PowerShell module
    • design and configure a tenant dial plan
    • configure calling policies
    • configure call park policies
    • configure caller ID policies
    • configure outbound call restrictions
    • configure inbound call blocking
    • configure compliance recording
  • Configure auto attendants and call queues

    • design call flows for auto attendants and call queues
    • configure auto attendants and call queues
    • deploy channel-based call queues
    • configure resource accounts, including cloud and hybrid environments
    • assign licenses to the resource accounts
    • assign phone numbers to resource accounts
    • assign a resource account to an auto attendant or call queue
    • configure Microsoft 365 Groups for voicemail
    • configure holidays for auto attendants and call queues
    • configure custom Music-on-Hold
  • Configure audio conferencing

    • choose between per-user and per-minute licensing
    • set a default audio conferencing bridge
    • configure a conference bridge number
    • configure a toll-free conference bridge number
    • deploy toll-free audio conferencing
    • configure communication credits for audio conferencing
    • configure Operator conferencing from separate providers
  • Design and configure emergency calling

    • design dynamic emergency calling scenarios
    • define emergency locations
    • configure client discovery of emergency locations
    • configure emergency calling policies
  • Design network infrastructure for optimal Microsoft Teams Phone performance

    • determine network readiness for Microsoft Teams
    • design network requirements by using the Network Planner in Microsoft Teams
    • perform a network analysis
    • design and validate local internet breakout strategy for client media optimization
    • design and validate VPN split tunneling
    • design organization QoS requirements and policies
    • configure Microsoft Teams QoS policies
  • Implement network topology

    • configure a network topology
    • add WAN IPs to a network topology
    • add locations to a network topology
    • create and assign a Microsoft Teams network roaming policy
  • Design Direct Routing call flows

    • plan and design PSTN connectivity by using Direct Routing
    • recommend a Session Border Controller (SBC) solution based on PSTN connectivity
    • recommend a multiple SBC solution based on requirements
  • Implement SIP trunking with Direct Routing

    • identify configuration requirements between the SBC and Microsoft
    • create and configure an online PSTN gateway
    • create PSTN usage records
    • create and configure voice routes
    • create and configure voice routing policies
    • validate Direct Routing SBC connectivity
    • test Direct Routing connections
  • Extend a Direct Routing infrastructure

    • design and configure Location Based Routing (LBR)
    • design and configure Local Media Optimization (LMO)
    • configure gateway translation rules
    • create a validated emergency address
    • configure on-network conferencing for Direct Routing
  • Deploy and maintain a Survivable Branch Appliance (SBA)

    • plan and configure an SBA
    • assign SBA policies to users
    • test SBA functionality
    • plan for SBA and SBC maintenance and updates
  • Enable users for Microsoft Teams Phone

    • assign Teams Phone license
    • assign a Microsoft Teams Calling Plan license
    • assign user dial plans
    • assign numbers to users
    • assigning verified emergency address location
    • assign a calling policy to a user
    • assign a usage location to a user
  • Enable users for Direct Routing

    • assign a voice routing policy to a user for Direct Routing
    • assign a number to a user by using PowerShell
    • enable voicemail and Enterprise Voice for a Direct Routing user in PowerShell
  • Enable per-user calling features

    • configure group call pickup
    • configure call delegation and call delegates
    • configure call forwarding
    • configure simultaneous ring
    • enable and configure audio conferencing
    • assign a dial-out policy
  • Migrate voice users

    • validate Skype for Business hybrid configuration and connectivity
    • migrate users between on-premises and cloud
    • migrate Skype for Business Common Area Phones to Microsoft Teams
    • migrate Skype for Business Meeting Rooms to Microsoft Teams
  • Plan and configure Microsoft Teams Phones and Teams displays

    • recommend a Microsoft Teams Phone based on business and security requirements
    • recommend a Microsoft Teams display based on business and security requirements
    • assign Common Area Phone licenses to common area phones
    • deploy Skype for Business phones (3PIP)
    • deploy Microsoft Teams phones
    • deploy Common Area Phones
    • deploy Microsoft Teams displays
    • configure remote provisioning and sign-in for Android devices
    • update Microsoft Teams devices remotely
  • Plan and configure Microsoft Teams Rooms on Windows and Teams Rooms on Android

    • recommend Microsoft Teams Rooms based on business and security requirements
    • manage Microsoft Teams Rooms devices
    • assign an audio-conferencing bridge service number to a Microsoft Teams Room
    • configure accounts for Microsoft Teams Rooms
    • define local Users & Groups on Microsoft Teams Rooms on Windows
  • Monitor Microsoft Teams Phone

    • configure tenant data upload for Call Quality Dashboard (CQD) and reporting labels
    • configure Power BI reports for CQD
    • monitor SBC health
  • Monitor and troubleshoot Microsoft Teams clients and devices

    • troubleshoot Microsoft Teams client data flows by using debug logs, media logs,
    • browser traces, and desktop logs
    • troubleshoot configuration profiles in Microsoft Teams
    • configure Notifications & alerts in Microsoft Teams admin center
    • monitor Microsoft Teams Rooms
    • troubleshoot Azure AD Sign-in issues for Microsoft Teams devices
    • troubleshoot user provisioning by using MCOValidationError
  • Troubleshoot call failure and call quality

    • interpret Microsoft Teams media flows
    • troubleshoot call failures by using client logs
    • troubleshoot a missing dial pad
    • troubleshoot call failures by using the Self-help Diagnostics in Microsoft 365 Admin
    • Center
    • troubleshoot tenant dial plans by using regular expressions and PowerShell
    • troubleshoot dynamic emergency address by using client debug logs
    • interpret E.164 Normalization Rules in a tenant dial plan
    • analyze reverse number lookup
    • troubleshoot Teams client media issues by using Microsoft 365 Connectivity Tool
    • troubleshoot calls by using Real-time Telemetry
    • troubleshoot calls by using Advanced Call Analytics
    • troubleshoot calls by using the CQD
    • inspect PSTN usage reports for SIP call failures
    • analyze QoS markers by using a network trace
  • Troubleshoot Direct Routing connectivity

    • troubleshoot firewall issues for Direct Routing
    • troubleshoot certificate Issues for Direct Routing
    • troubleshoot SIP options issues for Direct Routing
    • investigate and diagnose calling issues by using an SBC SIP trace

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