ITIL FOUNDATION

COURSE OVERVIEW

ITIL certification is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

Prerequisites

No Prerequisites

Exams

Duration 1 Month
ELIGIBILITY: No Prerequisites
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  • Understand the key concepts of service management

    • Recall the definitions
    • Describe the key concepts of creating value with service
    • Describe the key concepts of service relationships
  • Understand how the ITIL guiding principles can help an organization adopt and adapt service management

    • Describe the nature, use and interaction of the guiding principles
    • Explain the use of the guiding principles
  • Understand the four dimensions of service management

    • Describe the four dimensions of service management
  • Understand the purpose and components of the ITIL service value system

    • Describe the ITIL service value system
  • Understand the activities of the service value chain, and how they interconnect

    • Describe the interconnected nature of the service value chain and how this supports value streams
    • Describe the purpose of each value chain activity
  • Know the purpose and key terms of 15 ITIL practices

    • Recall the purpose of the ITIL practices:
  • Understand 7 ITIL practices

    • Explain the ITIL practices in detail, excluding how
    • they fit within the service value chain:

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